Shipping policy
Swansura – The Body Studio ships every order from London. All prices are in pounds sterling (GBP) and include VAT.
Where we deliver
We deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland), including the Scottish Highlands and Islands. We can't ship outside the UK at the moment. Many of our fragrances count as flammable goods, which limits international shipping.
Delivery options and costs
| Service | Order value | Cost | Delivery time after dispatch |
|---|---|---|---|
| Standard UK delivery | Under £40 | £1.99 | 3–4 business days |
| Standard UK delivery | £40 and over | Free | 3–4 business days |
| Standard UK delivery | £70 and over | Free, plus £5 off the order | 3–4 business days |
| Two-day UK delivery | Any | £2.99 | 2 business days |
| Next-day UK delivery | Any | £3.99 | Next business day |
The delivery cost is shown at checkout before you pay. Order values are after any discount. Orders to the Scottish Highlands and Islands and Northern Ireland can take 1–2 extra working days.
When we dispatch
Orders placed before 1pm UK time, Monday to Friday, are usually packed and dispatched the same or the next working day. Orders placed after that time, at the weekend or on a UK bank holiday are dispatched on the next working day. During sale periods and the run-up to Christmas, dispatch can take up to 2 extra working days. We show this on the website when it applies.
Tracking
When your order leaves us, we email you a dispatch confirmation with your tracking number and a link to follow your parcel with Royal Mail. If you have not received a dispatch email within 3 working days of ordering, please contact us.
Christmas and seasonal deadlines
We publish our last order dates for Christmas delivery on the website each year. Orders placed after those dates will still be sent, but we cannot guarantee delivery before Christmas.
If your parcel is late, lost or damaged
- Late: if your parcel has not arrived within 7 working days of dispatch, contact us at info@swansura.com with your order number. We will chase it with the courier.
- Lost: if the courier confirms the parcel is lost, we will send a replacement or give you a full refund, including the delivery charge.
- Damaged, leaking or wrong item: please check your order when it arrives. Email us within 48 hours at info@swansura.com with your order number and a photo of the item and the packaging, and we will send a replacement or refund at no cost to you.
Your legal rights are not affected. Under the Consumer Rights Act 2015, your order remains our responsibility until it is delivered to you or to someone you have nominated.
Delivery address
Please make sure your address and phone number are correct at checkout. If a parcel is returned to us because the address was incomplete or wrong, we will contact you to arrange redelivery, and a new delivery charge may apply. If you need to change your address after ordering, email us as soon as possible. We can only change it before the order is dispatched.
Missed deliveries
If nobody is in, the courier will leave a card or send a notification explaining how to rebook delivery or collect your parcel. Parcels not collected within the courier's holding period are returned to us. We will then contact you about redelivery.
Returns
For returns and refunds, please see our Refund Policy.
Contact us
Email: info@swansura.com
WhatsApp (messages only): +44 7438 847453
Swansura – The Body Studio, Flat 16 Avondale Court, South Woodford, London E18 2RD, United Kingdom
We aim to reply within 1 working day, Monday to Friday.